Refund Policy

Digital products

Because digital files are delivered instantly and can’t be returned, all digital product sales are final.

We will gladly fix the problem or refund you if: the file is faulty or won’t open and we can’t resolve it; the product is significantly different from its description; or you were accidentally charged twice for the same product.

Please contact us within 14 days of your purchase.

Last updated: November 12, 2026

How to request help or a refund

Email support@malhco.com with your order reference and a short description of the issue. We reply within 2 business days. Approved refunds are returned to your original payment method through PayPal; the time it takes to appear depends on PayPal and your bank.

MALH Shop

MALH Shop products are bought on Amazon, so refunds and returns are handled through your Amazon account under Amazon’s return policy.

Website services

Refunds for website projects follow the terms in your project agreement.