Frequently Asked Questions
How do I get my digital product?
Right after payment, download buttons appear on your order confirmation page, and the same links are emailed to you.
How can I pay?
With PayPal, or with a debit or credit card through PayPal’s secure checkout. You don’t need a PayPal account to pay by card.
How long do download links last?
Download links stay active for 7 days and can be used up to 5 times. Save your files somewhere safe once downloaded.
My download link expired or I lost it.
Email support@malhco.com with your order reference and the email used at checkout, and we’ll send you a new link.
Do the planners work on my phone?
The interactive planners are designed for a computer with a modern web browser such as Chrome, Safari, Edge or Firefox.
Can I get a refund?
Digital sales are final, but if a file is faulty or not as described, we’ll fix it or refund you. See our Refund Policy.
Where do MALH Shop products come from?
MALH Shop products are sold and shipped through Amazon, so you get Amazon’s checkout, delivery and returns.
How do I start a website project?
Use the Website project form on our Contact page. We’ll reply within 2 business days to arrange a discovery conversation.
How quickly do you reply?
We reply to messages sent to support@malhco.com within 2 business days.